That's what I call top notch customer service. Under Add your personalization, the text box will tell you what the seller needs to know. remembering account, browser, and regional preferences, remembering privacy and security settings, personalized search, content, and recommendations, helping sellers understand their audience, showing relevant, targeted ads on and off Etsy. 6 months into using, two have failed so far and I'm dreading the day the other 6 do. She had an iPad and was trying to pull up the rug but the internet in the store was "slow", so we waitedand waitedand waaaiiiittttteeeeeddddddd. Why doesn't anything have a price? Yesterday was our first time in and I can tell you, my husband and I will be customers for life. I finally got their verdict today that they are happy to replace the cushions but I had to pay for it. But not for the color we wanted, because that one was still loading. 1. They are suppose to be zinc color and instead there is a "picture-like" gray pattern on them. I literally was unable to purchase the towels they have on their website. Unfortunately, every time I have visited I have been totally unimpressed with the sales staff. Seriously what the heck is wrong with this concept?! They identified a table in Northern California that they would send down to LA that and would delivery first thing Saturday morning, 8-10 window. How much is it? VERY RUDE and PUSHY ! And better, it is constantly evolving. I've been coming into this location trying to buy a couch for literally 3 months. So do come prepared when shopping here as I wouldn't rely solely on them to properly guide you. I was told "No," and that it could only be delivered to my house for $199. Restoration Hardware, or RH, is an upscale home furnishings retailer providing shoppers with furniture, lighting, textiles, rugs, bathware, decor, outdoor, as well as baby, child, and teen furniture. Privacy Policy and ", "Love love love this in my living room. Additionally, they offer some high end differentiators including interior design consultations and shop by room offerings. Also, I never like when people say, "I SAVED _____ DOLLARS!" Pick up from our warehouse in Culver City. We had the couch, the length, depth, cushions, everything picked out, we just couldn't land on a leather. I purchased outdoor furniture for over $22,000 (after a big discount). Given that sales are final it's still a pretty big decision to make. I will never shop here again, and I will be warning others all across the Internet about them. Sign up for their outlet emails. I waited a bit for this but it was worth it 100%. Extremely rude and arrogant sales staff. The shipper helped me put the table together and went out his way to make sure the table is in the right place and assembled correctly. I'll buy my tables elsewhere. The manager was unhelpful, rude and condescending. My review is for Cynthia who made my Saturday. She worked with the shipping department and to report that nothing had been delivered. SOLD. Only one went smoothly. We look forward to purchasing products at RH Walnut Creek thanks to the great experience. Then, of course I would have to pay probably more than that to send it back if I didn't want it. The cons: High prices. Try Pottery Barn or CB2. Restoration Hardware Martini Side Table. I was so excited to come here because I LOVE Restoration Hardware. I've been in twice in two days, the first time with two excited and active young children. 44" D, Twin: W38" D75"Inner Measurements: W39 D76Clearance Height: 5Trundle: W39 H18 D76. RH dining chairs start at $124 and go up to $2,555 a chair. They didn't seem surprised and simply recommended their expensive leather conditioner. services, you're letting us know that you've read and agree to the changes. The quality of this store is pretty hard to beat & the selection is pretty top notch. NEVER STEPPING FOOT IN THIS RIDICULOUS PLACE AGAIN. An Italianate structure, it was built in 1862 and was one of the first commercial buildings constructed in this area. The staff is very helpful. Overall this is a great place to shop! Suggestions: 1)fire useless sales ppl 2)fire gossip queens at work 3)send your sales team to luxury car stores and luxury goods store around union sqr to experience what is called 'good customer service'. So helpful and she has a delightful personality. Since this was a highly unusual occurrence, I called the manager, Jules. I'd absolutely recommend stopping inamazing pieces and amazing staff! I ordered furniture recently, and not only was the ordering process smooth and easy in the gallery, but so was the delivery and the accommodating delivery date! May all benefit! Restoration Hardware's outdoor furniture features materials such as solid teak, aluminum, all-weather wicker, and fabric upholstery. I asked for guidance on a category of goods i was interested in buying. Terms of Service and Find RH accent chairs that take a fresh approach to traditional style. The store is also kinda dark which is weird. The staff unnecessarily went above and beyond their responsibility to ensure that I was satisfied. Restoration Hardware Schoolhouse Side Chair. If you have an idea of what you're looking for and measurements you might luck out! I walk out discouraged and couchless every time. Seraiah deserves all the credit for the sale. It actually arrives Friday and I couldn't be happier. I'm not sure what everyone else is complaining about. Restoration Hardware TWIN Cole Tent Bed Cover Canopy Khaki Safari HTF. I mean, is that how you purchase them in the regular store? without sacrificing quality of workmanship. I called RH customer service new accounts again: the woman who answered couldn't have been more disinterested. YUCK, don't go unless you want dirty, spotted broken furniture. Additional fees may apply outside of the standard service zone. I have had such a great experience working with Kim A. at Restoration Hardware in Walnut Creek. I would have just driven to the Restoration Hardware across town. She greeted me back. I was very surprised, as I've always found RH to be top quality. It's beautiful. For shoppers with a specific design aesthetic in mind, Restoration Hardware has 3 subcategorized sections of their website: RH Modern for elegant contemporary designs, RH Ski House for a cozy-chic home pieces, and RH Beach House for airy and fluid designs complemented with wood pieces. (And decor.) Like all things you read on the Internet, understand there is no better judge than yourself. It was as if I was invisible. Our house is still in progress, but I won't purchase another thing from this store. I've had my eye on their upholstered ottoman as a desk chair. A+! We purchased a leather beanbag chair. The people are nice but won't jump on you to sell you something. Selling for $450. Thank you. Photos. Beautiful couch. I'd be OK just moving into Restoration Hardware. But, when you actually placed the order, the delivery date was a mystery. I had a rare incident happen with a Vintage French round side chair that I purchased from the Pleasanton Outlet store. They were supposed to unpack it for inspection. Then RH moved in the crap that fell off the truck or was in a rollover accident somewhere in the Mojave desert. $200. There are some great deals and an outstanding staff. At the rate brick and mortar retail is disappearing especially on State Street you would think that when a local comes to the store and wants assistance they would be jumping at the opportunity. We were looking to see if they had any lighting or counter stool options. It like a bed bath and beyond shut down, moved out and forgot to do the post clean out move. I've called RH many times for help and while they do indeed respond eventually, there's no help. Just want to give a shout out to Debbie. I love this place! Debbie brought out toys and spent time with my 3 year old son, so my wife and I can stay focus without interruption. Horrible customer service inside the store. Apparently now they're changing their entire business model and are doing more of a modern design theme where you pay an interior designed to decorate your space, and they pass along a 20 percent discount on any furniture purchased directly through Restoration Hardware. I have had nothing but bad experiences at this location and would rate it negative five stars if I could. I need a dining room table and chairs and decided to visit this showroom. Restoration Hardware Dining Table. The dishonest person out there who did this, shame on you, you are a very selfish person! Lounge chairs are embarrassing every single one of them. Not only is the majority of this stuff garbage of lesser quality than RH standards of past, it looks like mostly returns that were dropped off the back of a delivery truck and in many cases simply broken and damaged items. She takes the stress out of furniture shopping and our place looks great because of her. I don't know if employees work on commission but Beza definitely deserves it. I couldn't get any phone calls returned. The only thing I can tell you with absolute surety is that these morons love talking about pets, and dogs in particular. How lucky it didn't rain, and how lucky, no one stole it. Will not return since my first impression was unfriendly. Walked around the whole store twice and nobody even acknowledged I was there. We became members because we are ready to update our furniture in our 2,500 square foot home in another location and thought we would shop at RH. The knotty alder is gorgeous.. i got it with Early American stain which really catches the light and the eyes. 2 RH Large Lounge Chair Cover New! You then have go on the many complaint blogs online or youtube to see how to get the furniture back to looking the way you bought it. What is wrong with us for buying it without being certain. in brighter light so I'll be able to see what it looks like in my own home. The quality is good and I figured I could speed things along a bit by telling her up front I'm in a rush. The furniture was dropped off in my garage and they would not take the time to unpack it as required. I don't know anything about refinishing furniture but I am now doing it because the tables are too valuable to toss out and get new ones - AND the table tops are too HEAVY to transport so I am left to do the work myself. If you're looking for Cloud couches, they definitely had several in stock. My Husband and I have been shopping here for about a year and have had great experiences. It was nothing like the picture online! Restoration Hardware Replica 3D Glass Framed Wall Art Folded Paper Flower Ballet Dress 11x14 - White Halter ad vertisement by NadiasPaperStudio. They offered me $400.00. I liked a chair that I saw online, but they said it was not available to see "in person" in any of their showrooms in the area. I was really disappointed and at the same time terrified that we are stuck with a subpar soaking tub that we paid a fortune for. No one thought to tell me that. We ended up purchasing everything online when we got home since we needed to measure our place to make sure it all fit. Long story short- it's not worth it! What ?! This will differ depending on what options are available for the item. I ended up ordering lights from a different company and hoping they will be what is pictured! Many sellers on Etsy offer personalized, made-to-order items. Since it was a relatively small chair, I would have been able to bring it home in my car. These things are as thick as my college textbooks, and for what? 7 grand is not a good price for a sectional. Nashville, TN. Even so, there has been some mixed shopper feedback with regards to the sales experience and perceived quality and durability of certain pieces, particularly in light of the higher price points. If this is what you like to do in your spare time then furniture from this place is for you. I don't understand how this place has such a low rating. I placed my order on a Saturday and both items were delivered on Thursday. I know what you're thinking, "Gosh, that's f'd up." I love RH, in fact about 30% of what is going into our new home are from RH. I have had a hamper on back order since May!!!! We sincerely hope that whatever your interaction with this site, that it is helpful and timely for you, and that the product information here guides you to the best outcome for your daily life. Dont see this option? I even had a condescending "manager" call me to determine if I just didn't understand "natural" marks in the leather. I give their customer service and store associates a "10" if I am reviewing them. Can we turn on some lights so I can see, mom? So we agreed, even though this would be two-feet longer that what we originally wanted and really too big for the space. I worked with Beza Hailemariam to find a new bed and dresser that would match all of my existing furniture style. If you continue to use these Kaiyo is the most sustainable way to buy and sell furniture. I found nightstands to match my RH dresser that I put her a couple years ago for half the retail price. My daughter wanted to go here to pick out some things for her apartment. Original Price $40.99 Est retail: $1,048 | 20 % off. Since we live in the area part time, the delivery date was important because we obviously would have to be in town to receive the furniture. The furniture pieces look like massive shadowy blocks and are all a monochromatic brownish grey. Getting into a wall when a valve or a seal fails is no fun! They can even look at inventory availability and have dates when it will be sent out and still can't get it done. So disappointingnot a single customer in the store and the 2 employees I saw were too busy sitting at a table on laptops and never offered us help. We also created 2.6 million jobs in the U.S.enough to employ the entire city of Houston, TX! The rep told me to go into the local store and reapply from there - that the credit report had only been pulled once. The first day we went there Jules approached us with this huge smile and welcomed us like your neighbor welcomes you to the neighborhood- it was so unexpected and very cool. The young woman on the phone politely confirmed that it would cost $199 to ship the three stools. Everyone who walks in compliments how lovely it's coming together. Avoid like the plague. With a cozy form and nostalgic form, Restoration Hardware sofas are built to take center stage in a family room. Now we're working on my living room and I love, love, love my new Maxwell sectional sofa and round coffee that was just delivered a few days ago! Find items in Finds on Nextdoor - all listings are local. Calm down with the snooty attitude. When I first sat down on a deep sofa, Debbie proactively explained the different depths of the sofa although she appeared to be busy at that moment. Some details: - In a distressed heirloom white - Fits two standard twin mattresses, which can convey if interested Restoration Hardware Zoe daybed | Childroom ( ) Bed ( ) Restoration Hardware Zoe daybed : 1401/10/24 : 3DSKY PRO : 53.36MB : Corona,Vray : Autodesk 3ds Max 2012 : Ethnic () : : Within 5 years, the cushions have completely fallen apart at the seams. Looks like compressed cardboard / particle board. They sent the liner, which you have to order separately, within a month. Luckily for us, the delivery company that they used to deliver this tub scuffed both ends of the tub. More than the average scratch. You must understand before you go that Restoration Hardware furniture is luxury furniture - these are all pieces that were floor models, returns, or experienced freight damage in transit. But there's more. away. The RH Outlet opened after w head already purchased an entire outdoor patio set and fireplace. This is by far the best restoration hardware outlet!! Get pre-loved furniture for less, without the hassle, The furniture is built strong and looks beautiful but the finish is a mess. Because I want a freaking $10,000 couch from Restoration Hardware. Oh, wait, where am I? Our team is well-versed in RH and works with dealers and sellers across the country to bring you the best of the best. Original Price $270.00 However, quality always wins because, if you have a great eye, you can make any well-made, ugly sofa look good. If you're looking to give your house that extra modern touch this is your store! Balmain Aluminum Daybed $4495.0 Regular $3371.0 Member Available in multiple finishes Balmain Aluminum Daybed $4495.0 Regular $3371.0 Member Available in multiple finishes Balmain Aluminum Daybed $4495.0 Regular $3371.0 Member Available in multiple finishes Belvedere Teak Daybed $5195.0 Regular $3896.0 Member Available in multiple finishes Nashville, TN. Down filling is fantastic. you see is exactly what youll get. She will take great care of you. I bring it up to the cashier to inquire further and see if the have the item in any other color than red. What the ? It was originally scheduled for Monday January 15th. They cannot figure out how to ship product once it is purchased. He dismissed us to walk around and look. These posts are some of my favorite posts to write. I was skeptical of the prices at first but after the amazing in-store experience, fast/professional white-glove delivery service, and impeccable material quality, I believe my purchase was well worth it. Terrible corporation with zero social responsibility (10 pounds catalogues sent arount) and semi-criminal membership techniques (no notice of renewal, charging credit cards). Some links on Slumber Search are referral links. I then said "EXCUSE ME - I need some help".. and she sauntered over to "help" me. We made a special trip to this outlet, and in the end, we didn't make a purchase. (10% off), Sale Price $14.40 Devyn Tufted Leather Storage Daybed - Oak $4329.0 - $8449.0 Regular $3246.0 - $6336.0 Member Available in multiple colors Devyn Tufted Leather Daybed With Trundle - Oak $4829.0 - $8079.0 Regular $3621.0 - $6059.0 Member Available in multiple colors Annika Upholstered Daybed $3819.0 - $5219.0 Regular I haven't been to a restoration hardware in a long time but I was disappointed they didn't have all the drawer pulls and stuff I thought was hardware. And within a couple of months the sofa was spotted (even a drip of water leaves a stain), nobody can eat or drink anywhere near itand the pillows are a mess. Buy & sell from everywhere. I don't get this place. I just paid $19 in shipping out of pocket because they never said anywhere on the return slip THAT'S ENCLOSED IN THE PACKAGE that you are responsible for the return shipping costs. She was attentive, knowledgeable and very receptive to our needs. That's all they do, sell furniture and deliver it. The staffs here aware always helpful and friendly. At Pottery Barn I was asked by no less than 2 people if they could help me find anything after getting 15 feet into the store. I have been three or four times, every time getting snuffed by the staff. While that may seem like a hefty sum for an outlet, I ended up saving about 12K. Wow, so impressed! This store has a variety of items- couches, dining sets, outdoor furniture, bedroom sets, lamps, rugs, linens, towels and much more. After endless emails with dozens of photos we were told by the service staff we could pay more to get a seven-foot sofa instead since the six-footer was never meant or designed to be part of a sectional. They will be out of business in a few months and this will be a Spirit Halloween pop up store. A lot of the couches look used with sunken in seating cushions, dirty, or scratched up. Salesman: So you want to buy it? The whole concept of this store is just wrong. NFF. The fugs looked like they had been sitting on showroom floors. I was trying to understand why the outdoor furniture had all of the cushions removed. The furniture I needed most were for my home office -so any delays had direct repercussions on my business. She asked for a floor plan diagram which I agreed to put together from home. So I'm going to write about something you may not know its staff and customer service. You just spent LESS than what you would have normally paid. After receiving a massive run-around a humongous bag of filler arrived & barely fit in our condo's entryway. The furniture is nice, but the shopping experience was horrible. For $20 each. I get the less than perfect reviews. SPONSORED. In fact they told me to go look up what I wanted online. Terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible., Terrible, terrible, terrible, terrible, terrible, terrible. Within 10 min., the crew delivered my 3 stools. We were interested in the St James table and fortunately they had one. Choose the options youd like for the order. Her petulant, arrogant and flat out ugly personality repulsed me. This created two 6 foot or so "blank" spaces on the room's opposing walls that were left "empty". $5.29, $6.23 $32.79, $40.99 I also recently purchased six arm chairs for my kitchen table in the perennial fabric and they are all in perfect condition. Gigi and her team at the Palo Alto Restoration Hardware is amazing!! Wow, rude. (Ok, no biggie, I let that slide ). All they'd have to do is put a single sentence on the enclosed return slip AND a sentence on the website clearly stating the policy. They promised delivery on Dec 19th, when we phoned to ask where was it we discovered our entire order had been erroneously put on Hold by someone but the concierge dealing with us failed to fix this or inform us. DEVYN DAYBED Restoration Hardware 1 / 8 Add to wish list Description Comments (0) Reviews (0) DEVYN TUFTED DAYBED - FROSTED WHITE bed from Restoration Hardware https://www.rhteen.com/catalog/product/product.jsp?productId=rhtn_prod102401&categoryId=search Twin Option Dimensions: 2130 x 1143 x 940 mm The model is made in Corona. Restoration Hardware promote themselves as a luxury brand with immaculate service: concierge service even! Requested Service Type(s) White Glove. We bought a queen size bed from there but unfortunately the railings were wrong. My recent experience is with the store's "design services". Just awful. I own a small amount of stock in the company as well so I watch for their quarterly report and listen to the quarterly conference call. Art and prints. Thank you! Restoration Hardware Kensington Bisque Linen Down Filled 9 Foot Sofa. ", "Very nice brass furniture appliques:) Very well packed and fast delivery. Input your postal code and browse through options close to you. Today they had scheduled the delivery of the replacement dining table. Without going into the 89 minutes I sat on hold or the 14 phone calls from various customer service reps that did t know what was going on, it turns out my table didn't end up on the truck. If you like beige, off-white, gunmetal gray, vanilla, eggshell, ivory, etc., you'll feel at home. I approached her just to buy yet another leather sample, this time, Vintage Cigar. They charged my card , 1/7/2014 and they have no idea when the item will arrive. We called it won't be in until August! No one would get back to me pretending they didn't get my e-mail. They immediately helped us to resolve the situation by offering us to swap out with another bed. Make an offer! Do you like refinishing furniture by yourself in your own home? Thank you! The very next day, I received l call from RH. You people work retail. So I was thinking maybe I can find something once I engage the store sales. Restoration Hardware Leather Headboard Bed. After I got screwed I looked on their website and they had nothing about paying for the return shipping costs either. Original Price $24.98 (20% off), Sale Price $22.60 I went in for the first time on a Friday around lunchtime. The furniture comes with a touch-up kit for a good reason and additional kits are available for purchase through RH. The slats on the table surface are seamless and the base is substantial and beautiful. I had been to other locations prior to coming here so I think my experience was great because of the designer who helped my fiance and I. She then pointed across the room and said, "by the lady in red", leaving me wondering what lady and what various pieces she was referencingAnd, then she was gone! In 2020 alone, purchases on Etsy generated nearly $4 billion in income for small businesses. $22.60, $28.98 I highly recommended the Pleasenton RH outlet! It wasn't overbearing and we will definitely purchase more from this store as needed. Restoration Hardware Leather Daybed Bench $450.00 Very nice soft leather Restoration Hardware daybed bench. They feature materials such as: reclaimed wood and kiln-dried wood, leather, shagreen, down filling and foam, fabrics, and metals such as iron and aluminum. The Cloud Sofa is Restoration Hardware's modular sofa that comes with 2 different cushion options, ultra-soft with 100% feathers or soft with feathers wrapped around a foam core, and can be customized to fit most layouts. We ordered their Piedmont Pedestal Soaking tub and tub fill with handheld shower ( restorationhardware.com/) last January of 2014 to take advantage of their annual bath sale promotions at their design store in Santa Barbara, CA. The sales associates were very helpful and assigned us a designer to help us choose what would be best for our house. What did the RH team do? If you are a member and have paid for the $199 shipping, that does not apply. In July 2019 I received the replacement sofa/chaise and the chaise had a seam running across the center of the seat cushion (which was not there on the original chaise). Jennifer B. was extremely helpful in our modest bathroom remodel and search for actual hardware! The founder Stephen Gordon must have been neglected Crayolas in his youth, as the options are minimal. Brandon N. is the best designer and has an amazing sense of style. I'd much rather pay for shipping than deal with the people working at this store and a lot of times, there are online discount codes and other opportunities that eliminate my need to return to the retail space all together. Unbelievably snobby sales people. $59.78 shipping. I have always had good experience visiting this store but not tonight. But it was still WAY over priced. No notification the day before or even hours before. We have had no delivery problems with companies like Wayfair and Crate and Barrel. Hands down the best RH store. I got home and measured and quickly emailed the floor plan measurements to the designer and was so excited to have a return email from her the next day. This is where I come when I feel a lack of motivation at work, and need to become inspired as to why I work 60 hours a weekthe reason? As far as the discount is concernedit depends on you and your budget. Not sure this is the consumer experience they're going for, but it was vivid. I accepted on the condition they would send their "medic" to repair the staple issue.

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